Warranty

1. Your custom made guitar is guaranteed to be free from defects in materials and workmanship, subject to limitations contained in this warranty, for a period of twelve months from the time it leaves our workshop (shipped or collected). This warranty is not transferable to any subsequent owner.

2. Should your guitar suffer any faults or damage as a result of faulty materials or workmanship, Kemp Guitars will repair the defect(s) if, after examination, it is evident that the problem is clearly due to faulty materials or workmanship. If the guitar is deemed non-repairable (subject to our own discretion), it will be replaced with a guitar of similar appearance, style and value.

3. The following exclusions apply;

    i. Any guitar that has been altered or modified in any way
    ii. Any guitar that has been damaged by abuse, misuse or improper maintenance
    iii. Any guitar that has been subjected to extremes of temperature or humidity which could damage the wood or the structure of the instrument
    iv. Freight damage of any kind
    v. Any subjective matter such as tonal characteristics
    vi. Normal wear and tear of any part of the guitar; including but not limited to frets, strings, metal plating and scratches or wear on the finish
    vii. Hardware and pickups

4. Kemp Guitars will not be liable for any expenses, claims or suits arising from loss of earnings, lost profits, indirect or incidental damages resulting from use, non-use or performance of the guitar.

5. In the event of your guitar suffering a fault or damage, you should notify us immediately. You will be responsible for the safe return of the guitar to the address supplied. The fault or damage will be fully inspected before the appropriate repair or service is considered. Your repaired guitar will be returned to you free of charge.

6. Should our findings indicate that the fault or damage is not caused by a defect in materials and workmanship, we may charge you for the repair or service and return of your guitar.